Terms and Conditions

Last updated: 15 November 2026

Welcome to Kohaze. These terms apply when you use our website and when you buy from us. Please read them before placing an order. They do not affect your legal rights as a consumer in the United Kingdom.

About Kohaze

Kohaze is an online shop selling Japanese-style split-toe (tabi) shoes and socks to customers in the United Kingdom.

Business name: [legal name of the business]
Address: [business address] (this is not a returns address)
Email: [contact email]
[Company number and VAT number, if any]

Using our website

By using our website, you confirm that you are at least 18 years old, or that you use it with the agreement of a parent or guardian, and that you will use it only for lawful purposes, without trying to disrupt it. We may refuse service or close access to our website if these terms are broken.

Products and prices

We describe and photograph our products as accurately as we can. Colours may look slightly different on your screen. Each product page gives its materials and details.

Prices are in pounds sterling (£). Delivery to the UK costs £5.90 and is free on orders of £50 or more; the cost is shown at checkout, before you pay. We may change prices or stop selling a product at any time; this never changes an order we have already accepted. If we find a clear pricing error in your order, we will tell you and you can choose to go ahead at the right price or cancel.

Orders

When you place an order, you make an offer to buy. The contract between us starts when we email you to confirm that we have accepted your order. Please give accurate billing and delivery details.

We may refuse or cancel an order, for example after a pricing error, a stock problem, a payment problem or suspected fraud. If we cancel an order you have already paid for, we refund you in full to your original payment method.

Payment

Payment is taken at checkout through Shopify's secure checkout. See Payment methods.

Delivery

Delivery times are estimates; our Shipping page gives the details. Your order is your responsibility once it has been delivered to the address you gave us. If we have not delivered within 30 days of your order, or by the date we agreed with you, you can cancel your order and get a full refund.

Your right to cancel

You can change your mind and cancel your order within 14 days of receiving it, without giving a reason. Our Returns and refunds page explains how.

Faulty or wrongly described items

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described, contact us: depending on when you tell us, you are entitled to a refund, a repair or a replacement. See Returns and refunds.

Intellectual property

The content of this website, including our name, logo, text, graphics and photographs, belongs to Kohaze or is used with permission. You may not copy or reuse it without our written agreement.

Other websites

Our website may link to other websites or services. We are not responsible for their content or practices, and you use them at your own discretion.

Our responsibility to you

If we do not keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of it. We are not responsible for loss or damage that is not foreseeable, or for business losses: our products are for personal use. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.

Privacy

How we use your personal information is explained in our Privacy policy.

Changes to these terms

We may update these terms from time to time; the date at the top shows the latest version. The terms that apply to your order are the ones in force when you placed it.

Law and disputes

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them in your local courts.